Expert Insight for Collection

About us

Expert Insight for Collection is a Saudi company that collects debts and manages delinquent portfolios on behalf of its clients. We also help their collection teams build skills through practical training.

We consider the circumstances of each case and choose when and how to reach out so we can agree on a realistic repayment plan. Regular reports help your team see how the portfolio is performing.

Illustration of a team reviewing collection portfolio files

Our vision, mission, and values

Our vision

To be the first choice for major organizations in Saudi Arabia seeking debt collection and training for their collection teams.

Our mission

To recover outstanding amounts efficiently through data-informed solutions and professional communication that respects people's dignity.

Our values

Respect, commitment, transparency, confidentiality, and results.

Services

We manage collections and help your team grow

Two services for businesses that need to recover outstanding payments and train their teams.

Illustration of a collection agent making a call

01

Debt collection

From early-stage collections and overdue accounts to settlements and rescheduling, with an approach suited to each case.

Explore debt collection

Illustration of a practical negotiation training session

02

Team training

Training for collection agents in negotiation, collection ethics, and performance management.

Explore team training

Industries we serve

An approach tailored to each industry

We tailor follow-up to the type of receivable, the contact history, and the status of the portfolio.

Overdue mobile and internet bills.

Personal loans, credit cards, and lease financing.

Outstanding claims and overdue premiums.

Outstanding trade receivables between businesses.

How we work

From portfolio intake
to reporting and recommendations

Six steps, from understanding the data to reporting that helps you decide what to do next.

01Portfolio intake
We receive the data through a secure channel and check that it is complete and usable.
02Analysis and segmentation
We group cases by the age and amount of the debt, contact history, and likelihood of repayment.
03Collection strategy
For each group, we choose contact channels and timing and apply the agreed settlement limits.
04Outreach and collection
We put the plan into action through the appropriate channels and update contact details.
05Settlement and follow-up
We record payment commitments and schedules, then follow up until the balance is paid.
06Reporting and recommendations
We report on performance and recommend next steps for cases that have not responded.