Early-stage collection
We reach out as soon as a payment is overdue to help keep the balance from growing.
Delinquent portfolio management
Debt collection
We tailor our collection approach to the age of the debt and the circumstances of each case, then follow up through the appropriate channels.
Services
Collection solutions for each case
Overdue debt collection
We tailor collection plans for debt that is at least 90 days overdue, based on the likelihood of repayment.
Written-off debt recovery
We reopen written-off portfolios to recover outstanding amounts.
Settlements and rescheduling
We negotiate realistic repayment plans and track commitments until the case is closed.
Field collection
We arrange field visits when we cannot reach the customer by phone.
Collection channels
The right channel for each case
We manage our channels in one system so we can choose when and how to reach out in each case.
Automated dialing
This lets collection agents spend more time on calls that are answered.
Collection team
Our trained collection agents speak Arabic, English, and Urdu.
AI-assisted calls
Automated payment reminders and confirmation of payment commitments at scale.
WhatsApp Business
Reminders, payment links, and follow-up through a verified business account.
Text messages
Timely alerts about outstanding balances and payment dates.
Formal notices and account statements.
Messages through Absher
Verified notices through an official government platform.
Field visits
In-person follow-up for cases that cannot be reached remotely.
Contact